With The Face Whisperer for Customer Service
In hospitality, it’s not the way your venue looks that matters most, and it’s not even necessarily the quality of the food or the drink.
It’s all in the experience. If a customer has a great time, they’re going to come back or recommend you to their friends, it’s as simple as that.
So what can you do to guarantee they do have a great experience every time they come through your doors?
Thankfully, there’s a very simple, innovative way to transform the entire experience of every customer who sets foot on your premises, and I can teach your staff how to practise it.
By understanding and reading body language, your front of house staff can generate more empathetic engagement and show your customers a great time, every time they come.
Which means a heck of a lot more loyalty from them, more revenue for you, and a happier vibe on your site every day.
Training costs start at £2,250 +VAT per day up to 10 attendees.
Grab my free guide and discover the simple tips and tricks that’ll totally change the experience every single customer has at your venue.
Everyone on the planet wants to feel like they matter, your customers included. Which is why your staff need to know exactly how to make people feel like they’re the most important VIPs in the world. Because when your customers and guests feel seen and listened to, they’re much more likely to:
In other words, with the right training in great customer service, your team can increase your profits and the reputation of your business, in spades. increase loyalty and spend – so how are you going to differentiate? With a little bit of magic, that’s how.
Which means you can turn a nervous or disgruntled customer into a thriving, happy one who wants to come to your venue again, because they know they’ll be looked after there.
The process is as simple as having me train your staff in the body language cues to look out for, and showing them how to adjust their behaviour according to what they observe. It works a treat every time!
Your staff become experts in reading body language and emotions and providing utterly wonderful customer service as a result, and your customers start returning more, giving you more money in the bank.
The process will look like this…
I’ll watch your staff for a few hours and make notes
I’ll talk to you about the areas that need the most work
I’ll teach your staff how to read body language and improve communications
During the workshop, I’ll teach body language to your staff and help them find easy ways to remember what different body language movements mean. We’ll do some role-play too, to make sure they feel comfortable interpreting different body language movements and know how to respond in the very best way possible.
Your staff will be free to ask me any questions at any time, and I’ll run the session in a very collaborative way, making sure everyone’s on board before we move onto the next task.
But I get that you’ve probably never come across this sort of thing before, and you’re likely wondering all sorts. No question is too silly, so don’t hesitate to ask me anything, on adrianne@adriannecarter.com or by clicking to book a call below.