Maya Angelou once remarked that “people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” And it would seem that motion is being seconded when it comes to business. There’s been a lot said recently on business forums about emotional intelligence in the workplace. The general consensus being – we need more of it. Emotionally intelligent people are able to communicate more effectively, empathise with others and diffuse conflict. So not only are they a better prospect to have in your business, but they will also add value.
People buy into people. They buy emotions, not products. The Face Whisperer.
So how do you attract and recruit emotionally intelligent people?
One route you can explore is the disc personality test. This test requires you to answer 28 questions with 4 possible answers and you choose the answer that best describes your personality.
What could possibly go wrong?
For a start, it feels like a test, and when something feels like a test, you feel pressure – and not everyone will respond honestly. They will respond with the answers they think will get them the job.
People can easily say one thing – but feel another – especially at work.
And that’s where emotional intelligence is invaluable.
If you’re truly emotionally intelligent, you’re able to spot the difference between the things people say and the way they really feel.
It can help with recruiting, resolution and is a key skill that all businesses need.
Re Customer Service:
In hospitality, it’s not the way your venue looks that matters most, and it’s not even necessarily the quality of the food or the drink.
It’s all in the experience. If a customer has a great time, they’re going to come back or recommend you to their friends, it’s as simple as that.
So what can you do to guarantee they do have a great experience every time they come through your doors?
Thankfully, there’s a very simple, innovative way to transform the entire experience of every customer who sets foot on your premises, and I can teach your staff how to practise it.
By understanding a few facial expressions of emotions and reading body language, your front of house staff can generate more empathetic engagement and show your customers a great time, every time they come.
Which means a heck of a lot more loyalty from them, more revenue for you, and a happier vibe on your site every day.
Is someone doing this in your organisation? Contact Me to find out more.