Case Study

Client: National Trust
I

Challenge

To provide the membership team with CPD training on Consumer Psychology, Spatial Psychology and Behavioural Economics principles
H

Approach

2 days training to embed the principles of how people behave in spaces and the best way to serve the membership
I

Benefits

To influence best practice with respect to visitor receptions, people and buildings. Future proofing with a toolkit for guidance to create consistency
H

Results

Increased knowledge and confidence for the team to be the experts on the optimum use of space and people